Onboarding FAQs

Getting Started

• Welcome Video
• Registration Overview
• Step 1: Initial Onboarding Form
• Step 2: Identity Proofing
• Step 3: EPCS Registration (2-Factor Authentication)
• Steps 2-3: Providers Previously Registered for EPCS

See all 7 articles

Common Errors

• Identity Proofing & EPCS Registration Tips
• Error Messages

Administrators

• Logical Access Control (LAC) for Administrators

Frequently Asked Questions

• Enrollment Troubleshooting Guide
• New Phone? Instructions to Register a Second Token
• Introduction to Support Requests & Help Center
• Reset Login Password
• Reset Help Center Password